A tracking page that tells the truth
Updates come from real scans, placed on a map, with the next stage spelled out — so "in transit" always means something.
Freight with nothing to hide.
Every scan, every stop and every charge in plain sight — from the moment we collect to the signature at the door.
- Air, ocean and road
- Itemised receipts
- Real people, every day
Pick how it travels
Four ways to move goods. One tracking page, one kind of receipt, whichever you choose.
ServiceBest forHow we handle itTracking
Air freightUrgent, valuable and lightweight goodsExpress or standard, door to doorEvery leg
Ocean freightHeavy, bulky and high-volume cargoFull or shared containersEvery port
Road freightHome deliveries and regional runsVan, truck and linehaulEvery stop
WarehousingStock that needs to wait safelyGuarded, counted, ready to shipEvery movement
What you get on every shipment
No fine print, no guessing. These come as standard.
Charges on paper, line by line
Every payment gets a numbered receipt showing shipping, insurance, duties and tax separately. You'll know what you paid for.
Packed like it matters
Fragile, valuable or an awkward shape? We pack it properly and can photograph it against your shipment before it leaves.
People who pick up the phone
Behind every tracking number is a team that knows where it is. Call, email or message us any day and you'll get a person with an answer — not a ticket number.
- One point of contact from booking to delivery
- Straight talk when something is delayed, and what we're doing about it
- Advice on the cheapest sensible option, not the priciest
Where do I find my tracking number?
It's printed on your receipt and included in the email we send when your shipment is booked. Current numbers start with PX and are 12 characters long, for example PX7K4M9Q2TZ8. Shipments booked on our older system may have a 10-character number — those still work.
My shipment is "On hold". What should I do?
Contact us with your tracking number and we'll tell you exactly what's needed. Common reasons are missing paperwork, an incomplete address or duties that haven't been paid.
Protect yourself: we only take payment through the methods printed on your official receipt. If a message asks you to pay in gift cards or cryptocurrency, or to send money to a personal account, it isn't from us — please report it.
Who pays customs duties and taxes?
Normally the receiver, unless the sender has agreed to cover them. When we collect duties on your behalf, they're shown as a separate line on your receipt so you can see exactly what was paid and why.
Come and see us
- Address
- 63C East Wall St. Anaheim, CA 92801
- info@primexpertdelivery.com
- Hours
- Open every day, 24 hours
Something to send?
Tell us what it is and where it's going. We'll come back with your options and a clear price.